A. It is the customer’s responsibility to get the drone to us. Once we receive it the shipping cost for the return trip will be added to the repair invoice. We use the most cost effective means of getting your drone back to you. Express shipping is available as well.
A. All repairs are to be sent to 2105 N Jamaica St. Tampa, FL 33607
A. In the rare event our service technicians are unable to fix your drone or the issue is considered a warranty repair, you have two options. We send the drone back to you with a report of our testing and you send it to the manufacturer or we send the drone to the manufacturer on your behalf and submit a warranty claim.
A. Yes we do! We have the option for you to book an appointment with one of our experienced service technicians to communicate via email or phone.
A. We provide online repair status reports 24/7. Simply enter your service # to see where we are with your repair and view all service technician comments.
A. Please use the original box if possible and including the following: Drone, Remote Controller, Battery, Charger and Propellers.
A. We average a 5 business day turnaround from receiving your drone to sending it back.
A. Fill out our Service Request form and one of our experienced service technicians will contact you.
A. We diagnose all of our customers drones FREE of charge and will at that time provide you with a FREE detailed quote. All replacement parts are OEM parts and charged at market value. If you do not wish to continue with the repair after the diagnostic review, the drone will be sent back to you at your expense with a detailed report of what needs fixed. Almost all repairs take 1 hour or less and our rate is $100/hour.