Fix n Fly Drones Policy

We Fix it, You Fly it!

NO DIAGNOSTIC FEES

Fix’n Fly Drones does NOT charge a diagnostic fee and provides repair quotes free of charge.

 

SHIPPING

When sending in your drone for a service repair please package it in the original box if possible with the following equipment:

  • Drone
  • Remote Controller
  • Battery
  • Charger
  • Propellers

We only accept Domestic (U.S.) service repairs, but do provide International support through our email support.

Fix ‘n Fly Drones is not responsible for miscellaneous items shipped with the drone other than what is listed above. i.e: Memory cards, Phone cables, Lens filters…

Customer is responsible for all return shipping.

 

WARRANTY

Fix ‘n Fly Drones provides a 1-week money back guarantee plus a 30 day warranty on all repairs from the date of Fix ‘n Fly receiving payment for the repair.

 

ABANDONED PROPERTY

If a customer has left their property in the hands of Fix ‘n Fly Drones for more than 60 days with no attempts made by the customer to arrange a return, the property will be claimed by Fix ‘n Fly Drones.

 

 

AFTERMARKET INSTALLS

Fix ‘n Fly Drones is not responsible for any undesirable flight condiditons as a result of installing aftermarket/third party components including, but not limited to: carbon fiber propellers, LED lighting, propller guards, landing gear extensions, high output motors, gimbal savers, range extenders and any component that is not a OEM part. All repairs and upgrades using non-OEM parts are final and do not come with a warranty.

 

MANUFACTURER WARRANTY SUBMISSIONS

In the event Fix ‘n Fly Drones cannot fix a drone the customer will be given the option to send it into the manufacturer. Fix ‘n Fly Drones will facilitate this process for the customer for a flat rate fee of $80. Fix n’ Fly drones takes no responsibility for the duration or cost of the repair and the customer is responsible for all of the manufacturers repair and shipping fees.