Frequently Asked Questions

We provide you with a complimentary evaluation of your drone and send a detailed repair quote within 24 hours of receiving it. If you wish to not continue with the repair after the evaluation, your drone will be sent back at your expense with a detailed report of what needs repaired.

Fill out the Service Request form and one of our experienced repair engineers will contact you.

– Drone,

– One Battery

– Remote Controller

(No SD Cards or Accessories Please)

Please use the original box if possible and including the following information on a piece of paper inside: Name, return address, phone number & email.

We average a 5 business day turnaround from receiving your drone to sending it back.

Fix ‘n Fly Drones

2105 N Jamaica St

Tampa, FL 33607

It is your responsibility to pay for shipping when sending your drone in. Upon repair completion the return shipping will be added to your invoice. We use only the most cost effective means of returning you repaired drone. Expedited return shipping is available upon request.

In the rare event our repair engineers are unable to fix your drone or the issue is considered a manufacturer warranty repair, you have three options.

1. We send the drone back to you with a report of our findings.
2. For $80 we facilitate sending the drone to the manufacturer on your behalf.
3. In many cases we are willing to purchase your damaged drone at fair market value.

Fix ‘n Fly Drones provides a 1-week money back guarantee plus a 30 day warranty on all repairs from the date of Fix ‘n Fly receiving payment for the repair. Please refer to our policy on submitting a warranty claim.

Please click here and enter the ticket number you received via email. There you will be able to see all of our repair engineer’s comments and track the progress of your repair live.