Fix ’n Fly Drones does NOT charge a diagnostic fee and provides detailed repair quotes free of charge.
When sending in your drone for a service repair please package it in the original box if possible with the following equipment:
We only accept Domestic (U.S.) service repairs, but do provide International support via email. email@example.com
Fix ‘n Fly Drones is not responsible for miscellaneous items shipped with the drone other than what is listed above. i.e: Memory cards, Phone cables, Lens filters, Ect.
Customer is responsible for all return shipping.
Fix ‘n Fly Drones provides a 1-week money back guarantee plus a 30 day warranty on all repairs from the date of Fix ‘n Fly receiving payment for the repair.
Fix ‘n Fly Drones is not responsible for any undesirable flight conditions as a result of installing aftermarket/third party components including, but not limited to: carbon fiber propellers, LED lighting, propeller guards, landing gear extensions, high output motors, gimbal savers, range extenders and any component that is not a OEM part. All repairs and upgrades using non-OEM parts are final and do not come with a warranty.
In the event Fix ‘n Fly Drones cannot fix a drone the customer will be given the option to send it to the manufacturer. Fix ‘n Fly Drones will facilitate this process on the customers behalf for a flat rate fee of $80. Fix n’ Fly Drones takes no responsibility for the duration or cost of the repair. The customer will be responsible for all manufacturer repair costs and shipping fees if applicable.